Terms of Service

By accessing or using the RaqCloud platform and services ("Services") provided by Dataraq AI Technologies FZ-LLC ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms").

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, you must not access or use the Services.

RaqCloud is an AI-powered cloud operations platform that provides unified observability, automation, CI/CD analytics, incident management, and infrastructure intelligence.

The Services include, but are not limited to, the RaqCloud web application, APIs, agent software, documentation, and associated support services.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable.

To access the Services, you must create an account and provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify us of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for unauthorized purposes.

Each account is for a single user unless otherwise specified in your subscription agreement. Account sharing is prohibited unless explicitly authorized.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

Use the Services in any way that violates any applicable local, national, or international law or regulation.

Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services.

Interfere with or disrupt the integrity or performance of the Services or third-party data contained therein.

Transmit any malware, viruses, worms, or other malicious code through the Services.

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Services.

Use the Services to mine cryptocurrency, run unrelated workloads, or for any purpose other than their intended use.

Resell, sublicense, or redistribute the Services without our prior written consent.

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain all rights to your data. By using the Services, you grant us a limited license to process your data solely for the purpose of providing the Services.

We will process your data in accordance with our Data Processing Agreement (DPA), which is available upon request for enterprise customers.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, as described in our Security documentation.

The Services, including all software, algorithms, user interfaces, designs, documentation, and trademarks, are owned by Dataraq AI Technologies FZ-LLC and are protected by intellectual property laws.

These Terms do not grant you any right, title, or interest in the Services except for the limited right to use them in accordance with these Terms.

Any feedback, suggestions, or ideas you provide about the Services may be used by us without any obligation to you.

You retain all intellectual property rights in your data and content. We claim no ownership over your infrastructure data, configurations, or any content you create using the Services.

Certain features of the Services require a paid subscription. Payment terms are specified in your subscription agreement or order form.

Fees are non-refundable except as expressly stated in your subscription agreement or as required by applicable law.

We reserve the right to change our pricing with 30 days' prior notice. Price changes will apply at the next billing cycle.

If payment is overdue, we may suspend access to the Services after providing reasonable notice and an opportunity to cure.

Our Service Level Agreement (SLA) commitments, including uptime guarantees and support response times, are detailed in the applicable SLA document for your subscription tier.

SLA credits, if applicable, are your sole and exclusive remedy for any failure to meet our SLA commitments.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Dataraq AI Technologies FZ-LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or relating to your use of the Services or violation of these Terms.

Either party may terminate these Terms at any time by providing written notice to the other party.

Upon termination, your right to use the Services will immediately cease. We will provide you with a reasonable period to export your data.

Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in Ras Al Khaimah, UAE, in accordance with the rules of the RAK International Arbitration Centre.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website and, where required, by sending you a notification.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree with the updated Terms, you must stop using the Services.

If you have any questions about these Terms of Service, please contact us:

Dataraq AI Technologies FZ-LLC

Ras Al Khaimah, United Arab Emirates

Email: [email protected]

Website: https://raqcloud.com