Privacy Policy

We collect information you provide directly to us, including when you create an account, request a demo, contact us, or use our services.

Personal Information: Name, email address, company name, job title, phone number, and billing information.

Usage Data: Information about how you interact with the RaqCloud platform, including features used, pages visited, actions taken, and session duration.

Infrastructure Data: When you connect your infrastructure to RaqCloud, we collect metrics, logs, traces, and configuration data as necessary to provide our services. This data is processed in accordance with your data processing agreement.

Device and Browser Information: IP address, browser type, operating system, device identifiers, and referring URLs.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings.

We use the information we collect to provide, maintain, and improve the RaqCloud platform and services.

Service Delivery: To operate, maintain, and enhance the features and functionality of RaqCloud, including processing your infrastructure telemetry data.

Communication: To send you technical notices, updates, security alerts, support messages, and administrative communications.

Analytics and Improvement: To understand how users interact with our platform, identify trends, and improve user experience.

Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.

Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

Marketing: With your consent, to send you promotional communications about RaqCloud features, products, and events. You can opt out at any time.

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our platform, conducting our business, or serving our users, subject to confidentiality agreements.

Legal Requirements: When required by law, regulation, legal process, or governmental request.

Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Aggregated Data: We may share aggregated, de-identified information that cannot reasonably be used to identify you.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Access Controls: Strict role-based access controls limit who can access your data within our organization.

Infrastructure Security: Our platform is built to SOC 2 Type II standards with regular security audits and penetration testing. Certification is in progress.

Incident Response: We maintain an incident response plan and will notify you of any data breach in accordance with applicable laws.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.

Correction: You have the right to request correction of inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.

Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format.

Opt-Out: You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in any email.

Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Account data is retained for the duration of your account and for a reasonable period thereafter.

Infrastructure telemetry data retention is governed by your subscription plan and data processing agreement.

You may request deletion of your data at any time, subject to our legal and contractual obligations.

RaqCloud offers data residency options in the UAE, EU, US, and APAC regions. Your data is stored and processed in the region you select.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where required, by sending you a notification.

Your continued use of RaqCloud after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Dataraq AI Technologies FZ-LLC

Ras Al Khaimah, United Arab Emirates

Email: [email protected]

Website: https://raqcloud.com